Welcome to Tomeans Store’s FAQ section. We’ve compiled answers to the most common questions about our contemporary apparel, global shipping, and customer service. If you don’t find what you’re looking for, our friendly team is always ready to assist at [email protected] or +1 (555) 123-4567.
About Tomeans Store
Who is Tomeans Store’s target customer?
Our collections are designed for fashion-conscious individuals who value contemporary style without compromising on comfort. Our customers appreciate premium apparel including knitwear, perfectly tailored trousers, statement outerwear, and versatile tops that effortlessly transition from day to night.
What’s the style of Tomeans Store’s products?
We specialize in modern, fashion-forward pieces with clean lines and premium fabrics. Our aesthetic balances contemporary trends with timeless versatility, focusing on wardrobe essentials that elevate everyday style.
Where is Tomeans Store located?
Our headquarters and warehouse are located at 4876 Norris Road, Fremont, US 94536. All orders are processed and shipped from this location.
Product Questions
What product categories do you offer?
Our curated collections include:
- Accessories
- Face + Body products
- Footwear
- Jeans & Trousers
- Knitwear & Sweats
- Outerwear
- Shorts
- Tops
How can I determine the right size for my order?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend comparing these measurements to your favorite well-fitting garment for the most accurate fit.
Are your products true to size?
Our products are designed to fit true to contemporary sizing standards. However, for specific fit information, please check the product description as some styles may be intentionally oversized or slim-cut.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use advanced SSL encryption technology to protect all transactions. We never store your complete payment details on our servers.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
Where do you ship?
We proudly ship to over 150 countries worldwide. Currently, we’re unable to ship to some parts of Asia and certain remote regions, but we’re continuously working to expand our delivery network.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via premium carriers DHL or FedEx, delivering within 10-15 business days after processing (1-2 business days).
- Free Shipping: Available on orders over $50 via EMS, delivering within 15-25 business days after processing.
How long does delivery take?
After our 1-2 business day processing period:
- Standard Shipping: 10-15 business days
- Free Shipping: 15-25 business days
Will I have to pay customs fees?
We handle all customs documentation for international orders. Some countries may require additional duties or taxes upon delivery, which are the responsibility of the customer. These fees vary by country and are not included in your order total.
How can I track my order?
You’ll receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse. Click the tracking link to follow your package’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be unworn, unwashed, with original tags attached and in original packaging. For hygiene reasons, certain items like face and body products may not be returnable.
How do I initiate a return?
Please email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions and a prepaid return label if applicable.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Depending on your financial institution, it may take additional time for the refund to appear on your statement.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or color, please return the original item (following our return policy) and place a new order for the desired item.
Account & Technical
How do I reset my password?
Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to create a new password.
Can I change my shipping address after ordering?
Contact us immediately at [email protected] if you need to change your shipping address. We can only modify the address before your order ships.
Why isn’t my payment method working?
First, verify your payment details are correct. If problems persist, try another payment method or contact your card issuer. For further assistance, our customer service team is happy to help.
Still have questions? Our customer service team is available Monday-Friday, 9am-5pm PST at [email protected] or +1 (555) 123-4567. We’re committed to making your Tomeans Store experience exceptional.